1. Who we are, and these terms
This service is provided by M IT SCALE UP SRL ("we", "us", "our"), a company registered in Romania (CUI 51447870, Reg. Com. J2025018164003), registered office at Șos. Virtuții 5, Bl. R2, Sc. 2, Et. 4, Ap. 44, Sector 6, București, Romania. We design, build and host websites for small businesses in the United Kingdom. "You" or "the client" means the business or person we're building a website for. You can reach us any time at office@mitscaleup.com or on WhatsApp at +44 7867 767989.
These terms are the agreement between you and us for the website we build and the monthly plan that runs it. They apply from the moment we start work on your site, and in full once you approve it and your plan begins. Please read them alongside our pricing page (which sets out what each plan includes) and our privacy & cookies notice.
2. A few words we use
- Your site — the finished website we build for you and put live.
- Your content — the text, images, logo, contact details and other materials you give us to put on the site.
- The plan — the monthly service that keeps your site running: domain, hosting, email, updates and support, as described on the pricing page for the plan you choose.
- Our components — the general tools, templates, code and building blocks we reuse across clients (as opposed to your content and the finished site itself).
- Consumer — an individual acting wholly or mainly outside their trade, business, craft or profession. Business client — everyone else. Which one you are affects some of your rights (see section 6).
3. Our offer, in short
We build your website first, at no cost to you, and you don't pay anything until it's finished and you've approved it. If you decide not to go ahead, you owe us nothing and there's no obligation to continue. Once you approve the site and it goes live, a monthly plan begins (from £29/month), covering your domain, hosting, email, updates and support for as long as you stay with us.
4. How we work together
- You tell us about your business — by WhatsApp, Teams, email or in person — and provide the content you'd like on the site. You confirm you have the right to use everything you send us (see section 7).
- We build a draft and share it with you to review. We'll refine it with you over a reasonable number of rounds until you're happy. We agree together when it's finished — you tell us when it's right.
- Timescales we mention (such as "about three days") start once we have the content we need from you and are estimates, not guarantees, as they depend on how quickly materials and feedback come back.
- Approval is the point everything turns on: when you confirm you're happy and we put the site live, the build is complete and the monthly plan starts.
5. Your side of it — content and warranties
For us to build and run your site, we need your help. You agree to:
- give us the content and information we need, and reasonable feedback, in good time;
- keep the details you give us accurate and up to date — you're responsible for the accuracy of what goes on the site;
- only ask us to publish things you have the right to use. You confirm that your content doesn't infringe anyone else's rights (copyright, trade marks, privacy or otherwise), isn't unlawful, misleading or defamatory, and complies with the law and any rules for your trade.
If your content causes a third-party claim against us because it broke this promise, you agree to cover the reasonable, direct costs we face as a result. This doesn't apply to a consumer beyond what the law allows.
6. Your cancellation rights
Everyone can cancel the plan at any time under section 8. On top of that, if you're a consumer (see section 2 — for example a sole trader arranging this outside your trade), you have a legal right to cancel under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013:
- You may cancel within 14 days of the day we agree to start, without giving a reason, and we'll refund anything you've paid.
- Because our offer is free to build until you approve the site, in practice there's usually nothing to refund during that period.
- If you ask us in writing to begin work within that 14-day window and we finish and put your site live before it ends, you accept that your right to cancel this initial build is used up once the service is fully performed — but you can still cancel the ongoing plan at any time under section 8.
To use this right, just tell us at office@mitscaleup.com or on WhatsApp. [For a solicitor to confirm: whether a model cancellation form and pre-contract information should be provided to consumer clients, and how the "started within 14 days" wording should read.]
7. Acceptable use
Please use the site and service lawfully. Don't use them to publish or send anything unlawful, misleading, defamatory, or that infringes someone else's rights, and don't use the hosting or email we provide to send spam or malware or to break the law. If content on your site is clearly unlawful or puts us or our providers at risk, we may need to remove it or suspend the site — we'll tell you why and work with you to put it right.
8. Payment, and what happens if a payment is missed
- Nothing is payable until you approve the finished site. There is no upfront fee and no deposit.
- After approval and go-live, the monthly plan is billed in advance each month at the price for the plan you've chosen. Prices are shown on our pricing page and include the domain, hosting, email, updates and support described there.
- Optional third-party costs you knowingly choose (for example, paid advertising spend) are separate and paid to that provider, not to us.
- We'll always tell you before any change to your monthly price, and you're free to cancel if a change doesn't suit you.
- If a payment is missed, we'll get in touch first. If it stays unpaid, we may pause updates and support and, after a reasonable further period and further notice, suspend the site until you're up to date. We'd only do this as a last resort, and we won't lose your content or hold your domain hostage.
[For the owner's accountant to confirm — do not treat as a VAT statement: the correct VAT/pricing treatment for a Romanian company billing UK businesses (place of supply and any reverse-charge position), and how prices should be shown (e.g. whether VAT applies or a UK VAT registration is needed). Prices on the pricing page should be labelled accordingly once confirmed.]
9. Cancelling the plan
There's no long-term contract and no exit fee. You can cancel any month by telling us. Your plan runs until the end of the current paid month and is not renewed after that. On cancellation we'll help you move your domain and content to you or another provider — see section 10. We don't refund part-months, and we don't hold your website or domain hostage.
10. Who owns what
- Your content stays yours. The text, images, logo and information you provide remain your property. You give us permission to use it only to build and run your site.
- Your finished website and domain are yours. The domain is registered for your business, and on cancellation you can take your site and domain with you. We'll help with the transfer.
- Our components stay ours. Any general tools, templates or code we reuse across clients remain our property, but we grant you a licence to use them as part of your site for as long as you're with us.
- Any third-party parts of your site (for example, fonts, stock images or plugins) stay under their own licences.
11. Confidentiality
We treat anything you share with us as confidential. We don't pass it on or sell it, and we only use it to build and run your site. If you'd like this in writing before we start, we're happy to sign a confidentiality agreement (an NDA) — just ask. This works both ways: anything we share about how we build things stays between us too. We take reasonable care to keep your information secure.
12. Data protection
Where we handle personal data, we do so as set out in our privacy & cookies notice, which explains what we collect, why, and your rights under UK data protection law. If we ever process personal data on your behalf as part of running your site, we'll agree the necessary data-processing terms with you. Nothing here reduces your rights under that notice or the law.
13. What we promise, and what we can't
We'll provide the service with reasonable care and skill and keep your site available as far as we reasonably can. We can't promise it will never be interrupted — for example during maintenance, or because of issues at third-party providers such as hosting, domain registrars or email services — and we don't promise particular search rankings or results, as those aren't ours to give. Where you're a consumer, your legal rights (including that a service is carried out with reasonable care and skill) are not affected by anything in these terms.
14. Our liability
Nothing in these terms limits our liability where the law doesn't allow it — including for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, and (for consumers) anything that can't be limited under consumer law. Subject to that:
- we're not liable for indirect or consequential losses, or for loss of profit, revenue, business or data that we couldn't reasonably have expected when we agreed to work together;
- our total liability to you in any twelve-month period is limited to the fees you've paid us in that period.
We're not responsible for the acts of third-party providers beyond our reasonable control, though we'll help sort out any problem with them where we can.
15. If something goes wrong — complaints
We want any problem sorted quickly and fairly. Please talk to us first — email office@mitscaleup.com or message us on WhatsApp — and we'll do our best to put it right, usually within a few working days. [For a solicitor to confirm: whether we're required or wish to point consumers to a specific alternative dispute resolution (ADR) body, and if so which one.]
16. Things outside anyone's control
Neither of us is responsible for failing to do something because of events beyond reasonable control — for example, major internet or power outages, failures at third-party providers, natural events, or new legal restrictions. If that happens, we'll let you know and pick things back up as soon as we reasonably can.
17. The small legal print
- Assignment. You can't transfer your agreement with us to someone else without our agreement. We may transfer ours if our business is reorganised, as long as your rights aren't affected.
- Third parties. Except as set out here, no one other than you and us has any rights under this agreement under the Contracts (Rights of Third Parties) Act 1999.
- Entire agreement. These terms, the pricing page and the privacy notice are the whole of what we've agreed, and replace any earlier discussions. This doesn't exclude liability for anything said fraudulently.
- If part doesn't hold. If any part of these terms turns out not to be enforceable, the rest still applies.
- Changes to these terms. If we update these terms, we'll change the "last updated" date above and, where the change is significant, let you know. Continuing with your plan after a change means you accept the updated terms.
18. Law and disputes
For our UK clients, we intend these terms to be governed by the law of England and Wales, and for the courts of England and Wales to deal with any dispute. If you're a consumer living elsewhere in the UK (Scotland or Northern Ireland), you keep the protection of the law of the part of the UK where you live. [For a solicitor to confirm, given that we're a Romanian-registered company: that this governing-law and jurisdiction choice is the right one and is fully effective, and whether any consumer-protection or place-of-establishment points need reflecting.]
Questions about these terms? Email office@mitscaleup.com and a real person will reply.